Frequently Asked Questions

Booking is easy. You can call our team, use the online booking system, or fill out our contact form and we’ll get back to you with available times.

You’ll find us in the heart of Newcastle. Our clinic is open Monday to Friday, with extended hours on select evenings. Check our contact page for full details.

Absolutely. We’re redefining the dental experience with a vibrant, warm environment where you’ll feel genuinely comfortable—because we believe feeling good is part of looking good.

Yes! We offer free smile consultations to help you explore your options and find the right treatment path without any pressure.

Yes—we tailor every smile plan to your face, goals and lifestyle. We’ll walk you through your options and help you choose what’s best for you.

We recommend every six months to keep your teeth healthy, detect any issues early, and maintain that fresh, polished feeling.

Our hygiene visits include a scale and polish, fluoride treatment, X-rays if needed, and a thorough dental health check from one of our dentists. Your clean is completed with an AirFlow, a far more comfortable experience compared to standard cleaning tools.

X-rays help us see what the eye can’t—like decay between teeth or under old fillings—so we can catch issues early before they become bigger problems.

Yes. Fluoride helps strengthen enamel and prevent decay. If you’re unsure which toothpaste is best for your needs, just ask us.

A soft brush is gentle on gums and enamel, while still effective at removing plaque. Hard bristles can damage gums and wear enamel over time.

We do! We partner with Humm and TLC to make your treatment affordable with flexible, interest-free payment plans. We also offer in-house payment plans in addition to third party providers.

Yes, most of our plans are interest-free. We’ll talk you through the options that best suit your needs before you begin any treatment.

Yes—eligible children can access bulk-billed services under the CDBS. Bring your Medicare details and we’ll check your eligibility for you. We don’t charge a gap for treatment under the CDBS.

While most cosmetic procedures like veneers or whitening aren’t covered, crowns, orthodontics and Invisalign usually do have health insurance rebates. We’ll give you a clear quote upfront and help you check with your fund if anything is eligible.

Yes. Your quote will include planning, digital scans, check-ups and retainers (for Invisalign) or design and lab fees (for veneers)—no surprises.

Invisalign uses clear, removable aligners to gradually shift your teeth into place. Each set is custom-made for your mouth and changed every few weeks.

If your teeth are crooked, gappy, crowded or you have a mild bite issue, chances are yes! We’ll assess your smile and let you know if it’s the best fit.

Most cases take 6 to 12 months, depending on your teeth and how often you wear your aligners. We’ll give you a clear timeline at your consultation.

Yes—Invisalign can address many bite issues, including overbite, underbite and crossbite. We’ll let you know if it can help your case specifically.

Yes. Wearing retainers at night prevents your teeth from shifting back over time. We’ll provide you with custom retainers after your treatment finishes.

Bonding uses resin to fix chips or gaps. Veneers are porcelain shells that cover the front of teeth for a full smile makeover and longer-lasting result.

With proper care, porcelain veneers can last 10 to 15 years or more. We design and fit them to last—and to suit your lifestyle.

Not at all. We use numbing if needed, and most patients report little to no discomfort. The process is minimally invasive and highly precise.

Yes—veneers can visually correct mild crowding or spacing to give the appearance of straight teeth in a matter of weeks.

Absolutely. We custom design your veneers to suit your unique face and smile. We’re known for creating beautifully natural, never-fake results.

Crowns are best when a tooth is heavily worn, cracked or root-treated. Veneers are great for purely cosmetic changes on healthy teeth.

We shape the tooth, take a 3D scan, then fit a temporary crown while your final porcelain crown is made. We place the final crown about two weeks later.

Not at all. You’ll wear a custom temporary crown that looks and functions like a natural tooth until your final crown is ready.

Yes. Our lab creates lifelike porcelain that blends seamlessly with your natural smile in shape, size and colour.

Yes, and we often recommend it. A crown protects your root-treated tooth from cracking and restores full strength and appearance.

An implant is a titanium post that replaces the root of a missing tooth. A porcelain crown is then placed on top to restore function and aesthetics.

Yes. Dental implants are a permanent solution for one or multiple missing teeth—and they look and feel like your natural teeth.

All-on-4 is a full arch of new teeth supported by four dental implants. It’s ideal if you’re missing most or all teeth on one arch.

The procedure is done under local anaesthetic or sedation. Most patients report minimal discomfort and a quick recovery.

Dental implants take 3 months to become completely solid. After this, your final teeth are placed for a secure, long-term solution.

It’s our digital planning process where we scan your teeth and design your ideal smile in 3D—so you can preview and approve before we begin.

Yes—we can create a “trial smile” so you can see and feel what your new teeth will look like before any permanent changes are made.

We analyse your unique facial features, smile line, and personal goals to create a smile that fits you—not one-size-fits-all.

Yes. Our planning and design tools mean you’ll see digital previews and trial versions to make sure you’re completely confident before we begin.

That’s exactly what the trial is for! We tweak everything based on your feedback so your final result is spot-on.